MINI of Sterling
21826 Pacific Blvd, Sterling VA 20166 • Sales Department: (571) 434-1944 • Service: (571) 434-1944
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.7
  •   4.5
    "We are glad we choose MINI of Sterling to make our purchase. The staff is knowledgable and friendly from the sale associates to the sales managers. The process was very hassle free with no pressure added to purchase. We felt comfortable during the process and all the option where openly provided so we could make the best choice for our needs."   –   MINI Owner, Gainesville, VA Feb 18, 2012
  •   4.5
      –   MINI Owner, Frederick, MD Feb 13, 2012
  •   5.0
      –   Jan P., Fairfax, VA Feb 6, 2012
  •   5.0
      –   MINI Owner, Fairfax, VA Feb 5, 2012
  •   4.0
      –   Susan C., The Plains, VA Jan 29, 2012
  •   5.0
      –   Sarah R., Round Hill, VA Jan 29, 2012
  •   5.0
      –   MINI Owner, Woodbridge, VA Jan 25, 2012
  •   3.5
      –   Lynn G., Ashburn, VA Jan 25, 2012
  •   4.0
      –   Marion S., Savannah, GA Jan 24, 2012
  •   5.0
      –   Judith D., Oak Hill, VA Jan 18, 2012
  •   5.0
    "The Sterling MINI experience was fun! Special thanks to Robin Turner who was extremely helpful and worked with us to get just what we wanted. Also thanks to Al and George."   –   James W., Reston, VA Jan 16, 2012
  •   5.0
      –   MINI Owner, Frederick, MD Jan 16, 2012
  •   5.0
    "This is the third Mini we've purchased from Mini Of Sterling over the past 10 years. We've always appreciated the lack of high-pressure tactics and the friendly, personal treatment by the sales staff."   –   Morris K., Reston, VA Jan 15, 2012
  •   5.0
      –   MINI Owner, Herndon, VA Jan 14, 2012
  •   4.5
    "the assistance of the sales associate and the comfort of the process with no hard sale was great"   –   MINI Owner, Sterling, VA Jan 14, 2012
  •   4.5
    "Going through the lease of the vehicle was easier than I thought. There was not a lot of paperworkd to sign."   –   Leroy H., Chantilly, VA Jan 12, 2012
  •   4.5
      –   Samuel S., Falls Church, VA Jan 10, 2012
  •   5.0
    "Very easy to work with and willing to help as able."   –   Dane D., Vienna, VA Jan 8, 2012
  •   5.0
    "The professionals at Mini of Sterling did their very best to make my new car purchase enjoyable and efficient.. I believe their approach to business and customer satisfaction is spot-on."   –   Anuj M., Reston, VA Jan 3, 2012
  •   5.0
      –   MINI Owner, Columbia, MD Jan 2, 2012
  •   5.0
      –   MINI Owner, Leesburg, VA Jan 1, 2012
  •   4.0
    "My MA Joe Matz was really great and very helpful. However your finance manager messed up big time which required me to return to the dealership and sign new paperwork. He had given me a 0% for 36 months financing and I had a signed contract. But I was contacted a couple of days later to say that I needed to find my own money because that program was not available on the Coupe. Eventually I was offered 1.9% financing and had to return to sign the new contract. No apology was offered by the finance manager for his mistake. No compensation was offered for my trouble."   –   Glenn A., Arlington, VA Jan 1, 2012
  •   4.0
    "bad key, sirius activation, paint treatment knock you down to a 4 from a 5. our salesman would have put you at a 5"   –   MINI Owner, Waterford, VA Dec 29, 2011
  •   5.0
      –   Cynthia F., Bluemont, VA Dec 28, 2011
  •   2.5
      –   MINI Owner, Laurel, MD Dec 27, 2011
  •   5.0
      –   Steven E., Clifton, VA Dec 27, 2011
  •   4.5
      –   MINI Owner, Lorton, VA Dec 20, 2011
  •   3.5
      –   Jeffrey P., Frederick, MD Dec 19, 2011
  •   5.0
      –   Elizabeth N., Yardley, PA Dec 16, 2011
  •   5.0
      –   MINI Owner, Vienna, VA Dec 15, 2011
  •   4.5
      –   MINI Owner, Sterling, VA Dec 14, 2011
  •   5.0
    "Almost as fun to buy as it is to drive."   –   MINI Owner, Cross Junction, VA Dec 14, 2011
  •   5.0
    "Thanks very much to Stering Mini Cooper for a great experience."   –   Jack G., Manassas, VA Dec 14, 2011
  •   5.0
      –   Benjamin C., Leesburg, VA Dec 9, 2011
  •   5.0
      –   Scott K., Leesburg, VA Dec 7, 2011
  •   5.0
      –   Jennifer M., Fairfax, VA Dec 4, 2011
  •   4.5
    "I would have rate this a 5, but there was little to no status updates during the 6 week period between order and delivery."   –   James F., Potomac Falls, VA Dec 2, 2011
  •   4.5
      –   Jacquelyn G., Reston, VA Nov 30, 2011
  •   5.0
    "Mini of Sterling is TOP NOTCH. I was treated like I was the only customer in the house. them guys are true performers. I was called every few weeks by Paul for an update on my MINI delivery status. If your looking for great service go to MINI of Sterling...!! Great job guys...."   –   James M., Manassas, VA Nov 30, 2011
  •   5.0
      –   MINI Owner, Fairfax, VA Nov 28, 2011
  •   5.0
      –   MINI Owner, Manassas, VA Nov 28, 2011
  •   5.0
      –   Matthew K., Frederick, MD Nov 22, 2011
  •   5.0
      –   MINI Owner, Ashburn, VA Nov 22, 2011
  •   5.0
      –   Katherine S., Ashburn, VA Nov 21, 2011
  •   3.5
      –   Marisha R., Ashburn, VA Nov 21, 2011
Service Rating 4.6
  •   5.0
      –   Gary O., Upperville, VA Feb 18, 2012
  •   5.0
    "Mr. Peace consistently and deliberately strives to make me satisfied and happy. He understands that time is of upmost importance and respects my concerns and he delivers confidence, attentiveness and courtesy. My last experience at your service pool was, by far, the best out of any ever in my life. I have owned many different models and lived throughout the country and been privy to many dealerships; this guy strives for excellence and customer satisfaction. Thank you."   –   Todd M., Stafford, VA Feb 18, 2012
  •   5.0
      –   MINI Owner, Brambleton, VA Feb 18, 2012
  •   5.0
      –   Enrique S., Arlington, VA Feb 17, 2012
  •   1.5
    "I came in for the road worthiness inspection and learned I needed a new clutch. When I received my bill, there was $84 charge for motor oil despite the worthiness inspection's offer to "top off all vital fluids" for no additional charge. Thankfully, I got that removed. The offer also stated that there would be an 11% discount on all services done. However I was only discounted 10% and did not realize the offer was for 11% until I went home and checked my mail. While 1% does not seem like much, it is the principal of it and it has left a bad impression along with the charge for the motor oil."   –   Haig C., Bethesda, MD Feb 17, 2012
  •   5.0
      –   Joann P., Chantilly, VA Feb 17, 2012
  •   5.0
      –   MINI Owner, Ashburn, VA Feb 16, 2012
  •   5.0
      –   MINI Owner, Ashburn, VA Feb 16, 2012
  •   5.0
      –   Brian C., Leesburg, VA Feb 15, 2012
  •   5.0
    "I have been doing business at Mini of Sterling for 8 years, and the service department has gone from barely tolerable to "Truly Exceptional". Shawn, my service adviser was professional and accommodating. The service was prompt and effective. Thanks to the team at Sterling for another pleasant experience!"   –   Donald M., Reston, VA Feb 15, 2012
  •   4.5
    "It was so easy to bring the Mini in and get a tire replaced."   –   MINI Owner, Adelphi, MD Feb 13, 2012
  •   4.0
    "i had an appointment, at 9, but did not get out till around 11, thought i took long, but the service guy was very nice (sean), you have a great facility."   –   Bill T., Hamilton, VA Feb 13, 2012
  •   5.0
    "Shawn and Chris are excellent."   –   Michael R., Ashburn, VA Feb 13, 2012
  •   4.5
      –   Paula S., Fairfax, VA Feb 13, 2012
  •   5.0
      –   John M., Mclean, VA Feb 12, 2012
  •   5.0
    "After using Rockville once the trek to Dulles is worth it"   –   Kevin B., Silver Spring, MD Feb 10, 2012
  •   5.0
    "Once again the world's best service advisor & techs -- and everyone else from the valets to the cashier-- did a great job!"   –   Robyn R., Manassas, VA Feb 10, 2012
  •   5.0
    "Stephen was exceptional: I was under time pressure and he made it happen. Awesome!"   –   Sonja R., Oakton, VA Feb 10, 2012
  •   5.0
      –   Adrian W., Reston, VA Feb 10, 2012
  •   5.0
    "Shawn Peace, as well as every other member of the staff I dealt with, was extremely professional and polite with me. Shawn called me several times to keep me informed of how my vehicle was doing, and my vehicle is in great shape thanks to your service dept. Even though it is quite a long trip for me to get to your dealership, I will certainly go back if I need more services for my vehicle."   –   Claire E., Frederick, MD Feb 10, 2012
  •   4.5
      –   John M., Haymarket, VA Feb 9, 2012
  •   5.0
    "What a great experience! I felt like my MINI went to a spa for a day! She was happy enough going in...she was just beaming coming out! You all are fantastic--great service! Thanks!"   –   Janet R., ASHBURN, VA Feb 9, 2012
  •   5.0
      –   MINI Owner, Gaithersburg, MD Feb 9, 2012
  •   5.0
    "Our service advisor was extremely prompt and courteous. He kept us informed in a timely manner throughout the process."   –   Keith & Donna S., Strasburg, VA Feb 8, 2012
  •   5.0
      –   Kimberly G., Washington, DC Feb 8, 2012
  •   5.0
      –   Larry C., Ashburn, VA Feb 8, 2012
  •   4.5
      –   MINI Owner, Falls Church, VA Feb 8, 2012
  •   4.5
      –   Tremain H., Leesburg, VA Feb 7, 2012
  •   5.0
      –   MINI Owner, Vienna, VA Feb 6, 2012
  •   1.5
    "This was my first experience with service at MINI of Sterling. It was quite unimpressive. I spoke to Al Milani and Bill Bowden while I waited for my car to be completed. Al Milani was a pleasure to deal with and listened to my issues and referred me to the service manager. Bill Bowden informed me that the process was the process and I would have to live with it. I wish I knew how poor the customer service was in the process before I purchased the car. Unfortunately, this poor service makes me wish I did not purchase a MINI. In fact, I am debating on whether to sell the car soon..."   –   Victoria H., Stone Ridge, VA Feb 6, 2012
  •   5.0
      –   Jeffery E., LEESBURG, VA Feb 6, 2012
  •   5.0
      –   MINI Owner, , Feb 6, 2012
  •   5.0
      –   MINI Owner, Brambleton, VA Feb 6, 2012
  •   5.0
    "Shawn Peace really did a great job. He listened to the problems with the car to ensure it all got fixed."   –   Sheri M., Bristow, VA Feb 6, 2012
  •   4.5
      –   Paul B., Oak Hill, VA Feb 4, 2012
  •   4.5
    "The service adviser, Shawn Peace, notified me that he had a replacement water pump for the one MINI recalled. This saved me from making an additional service appointment to affect the repair. In addition, your parts department was the only one I could find in the area that had the correct size run flat tire to replace the worn pair on my front wheels. The repair was done to my satisfaction while I waited on the premises. Thanks for a job well done!"   –   Jeff L., Rockville, MD Feb 3, 2012
  •   5.0
      –   Suhyun Y., State College, PA Feb 1, 2012
  •   4.5
      –   Andrea J., Ashburn, VA Feb 1, 2012
  •   1.5
    "Staff was rude and did not assist me during my first visit to the dealership. Staff ignored my questions, and they did not return my phone calls....STILL HAVE NOT RETURNED MY PHONE CALLS!"   –   Maria S., HERNDON, VA Feb 1, 2012
  •   4.5
    "Prompt, courteous and helpful"   –   Manny P., Chantilly, VA Jan 30, 2012
  •   4.5
      –   Carolyn M., Centreville, VA Jan 30, 2012
  •   4.0
      –   Alexandra R., CENTREVILLE, VA Jan 30, 2012
  •   5.0
    "My motoring adviser Shawn Peace was awesome and kept me informed of the progress while my service and repair work was completed."   –   Chris C., Chantilly, VA Jan 28, 2012
  •   5.0
      –   Clarissa B., Round Hill, VA Jan 28, 2012
  •   5.0
      –   MINI Owner, Warrenton, VA Jan 27, 2012
  •   5.0
      –   Sarah G., Leesburg, VA Jan 27, 2012
  •   5.0
      –   Jayne B., Vienna, VA Jan 26, 2012
  •   4.0
      –   Miles W., Alexandria, VA Jan 25, 2012
  •   3.0
    "They didn't reset the service required switch and returned the car dirty. Means another trip across town to the dealers arghhh"   –   Stephen R., Vienna, VA Jan 25, 2012
  •   5.0
      –   Greg S., Vienna, VA Jan 25, 2012
  •   5.0
      –   Alan S., Sterling, VA Jan 24, 2012
  •   4.5
      –   Robert O., Leesburg, VA Jan 22, 2012
  •   5.0
      –   MINI Owner, Leesburg, VA Jan 22, 2012
  •   4.0
      –   Felicity T., Great Falls, VA Jan 22, 2012
  •   4.5
      –   James S., Fairfax, VA Jan 21, 2012
  •   4.0
      –   MINI Owner, Berryville, VA Jan 21, 2012
  •   5.0
      –   Ayodele M., Columbia, MD Jan 21, 2012
  •   4.5
      –   MINI Owner, Haymarket, VA Jan 21, 2012
  •   4.5
    "My Countryman was in for the application of a technical service bulletin related to an oil leak. There was a delay in completion of the service as the necessary part was not in stock. There was an additional delay for other parts required to complete the repair. Since my car had the "honor" of being the first to have this tech bulletin work done, there was a learning curve on the part of all personnel concerned. The loaner made it possible for me to deal with the delays."   –   Leo H., Vienna, VA Jan 21, 2012
  •   5.0
    "n/a"   –   Timothy K., Chantilly, VA Jan 21, 2012
  •   5.0
      –   Philip K., Ashburn, VA Jan 21, 2012
  •   5.0
    "My first experience with getting my 2008 Mini serviced at and I was delighted in every way. Everyone was friendly, helpful and kind."   –   MINI Owner, Sterling, VA Jan 21, 2012
  •   4.5
      –   Daryl M., Cross Junction, VA Jan 16, 2012
  •   4.5
    "The scale is somewhat difficult to judge. The service was great and what I would have expected for a routine service appointment. It is very difficult to give a "Truly Exceptional" score for such a routine visit."   –   Brad G., Leesburg, VA Jan 13, 2012
  •   4.5
    "Overall a good experience. Oil change was requested at drop off as it had been over 6,000 miles since last changed. It was not until I collected the car that I was told that the oil change had not been done as the oil service light had not come on. I was willing to pay for this service as I prefer to change the oil at 5,000 miles. To be fair, I was asked if any service lights had come on and that one had not."   –   MINI Owner, Sterling, VA Jan 13, 2012
  •   4.5
      –   Susan K., Ashburn, VA Jan 13, 2012
  •   5.0
      –   Larry R., Oakton, VA Jan 12, 2012
  •   4.5
      –   Bradley W., RESTON, VA Jan 12, 2012
  •   5.0
    "My last and current service advisor is Shawn Peace. He is certainly a credit to MINI of Sterling. He has been wonderful to work with. He's very helpful, has ensured my service is second to none, kept me informed throughout the service (including status of work and progress of parts installations) of my MINI, when warranted let me know immediately if there were any potential cost impacts regarding the work being performed, and maintained the service schedule. He is very professional and easy to work with. I intend to always ask for Shawn to by my advisor each time I bring my MINI in for service. Based on my experience with Shawn to date, once my warranty runs out, I have no doubt he will only have my best interests in mind when servicing my MINI and not recommend unnecessary (and costly) repairs just to improve MINI of Sterling's bottom line (as unfortunately so many dealerships do). Shawn only recommends what is needed and ensures the best and most appropriate mechanics perform the work to his (and my) high standards. Kudos, Shawn! Whoever the serive manager is, tell him I said so!"   –   ., Triangle, VA Jan 12, 2012
  •   4.5
      –   MINI Owner, Leesburg, VA Jan 12, 2012
  •   4.0
    "you indicated in the service report that you checked my tires, however I now seam to have a slow leak in driver side rear tire. I filled tire yesterday, and this morning the same warning light came on (low tire) as did the morning after the recent service of the car. I will have a friend deliver it for service Friday at opening. Please note - it is extremely difficult for us to make repetitive arrangements to have car service. Must take time off from work to meet your service hours."   –   Barbara H., Clifton, VA Jan 12, 2012
  •   5.0
      –   MINI Owner, Manassas, VA Jan 12, 2012
  •   5.0
    "This was my first visit to Mini of Sterling. I was pleasantly surprised and completely satisfied with the service provided. The dealer where I purchased the car did not provide me with any level of confidence based on initial work requested. Steven, my Sterling Service Consultant put me at ease by, listening and quickly taking action to have the requested service completed and have a reported fault analyzed and isolated. I have full confidence in Sterling to take good care of my ?JCW?, but more importantly take the time to listen and act accordingly."   –   Tom M., Leesburg, VA Jan 11, 2012
  •   4.0
      –   Sharon M., Sterling, VA Jan 11, 2012
  •   5.0
      –   Jann E., Ashburn, VA Jan 11, 2012
  •   5.0
      –   Diane K., Ashburn, VA Jan 11, 2012
  •   5.0
      –   MINI Owner, Ashburn, VA Jan 9, 2012
  •   5.0
      –   Carrie J., Purcellville, VA Jan 9, 2012
  •   2.0
    "I arrived 30 min early for my appt and was seen right away. I explained that if what was wrong with my car would take longer than an hour I would need a loaner for the day. I spent 2 1/2 hours at the dealership waiting for a loaner car with little communication during that time."   –   Sherry C., Round Hill, VA Jan 7, 2012
  •   4.5
    "n/a"   –   MINI Owner, Oakton, VA Jan 7, 2012
  •   3.0
    "I came in for a routine inspection and oil change and was told to wait in the reception area. No problem, I figured it may take 30 minutes or so. An hour and a half later I still hadn't heard anything. Finally after two hours someone told me they were still working on it and I called my brother to come pick me up. My problem is not that it took so long, my problem is that there should have been communication within 40 minutes that I should find a ride home. The whole process took about half a day. Further, I asked about a window motor that I had been told months ago I needed to replace but the part was on backorder. I still have not heard anything about the part or when I can bring my car in to have it fixed."   –   MINI Owner, Blacksburg, VA Jan 7, 2012
  •   5.0
      –   Jody W., Harpers Ferry, WV Jan 7, 2012
  •   5.0
    "Shawn did a great job. I was impressed with the turnaround, being that I had several issues with my Mini."   –   Paul T., Reston, VA Jan 6, 2012
  •   5.0
      –   Bill B., Leesburg, VA Jan 6, 2012
  •   4.5
      –   Michael H., Vienna, VA Jan 6, 2012
  •   2.5
    "I emailed in advance and told of my requests indicating mileage and age of car. Needed oil/filter done under warranty , wiper blades and repair of trim piece. Oil /Filter was not done after 2.5 hrs. Then told needed to wait until March to do so. I could have done everything in March . This visit was scheduled on a day off from work . Feel this could have been handled through email and the visit could have been put off until March . Not cool."   –   MINI Owner, Broadlands, VA Jan 6, 2012
  •   5.0
      –   Kevin D., Fairfax, VA Jan 6, 2012
  •   5.0
      –   MINI Owner, Ashburn, VA Jan 6, 2012
  •   3.5
    "The information I received when I called before coming in did not match the information I received once I arrived at the service center."   –   ., , Jan 6, 2012
  •   5.0
      –   Daniel B., Leesburg, VA Jan 6, 2012
  •   5.0
      –   MINI Owner, Mclean, VA Jan 6, 2012
  •   5.0
      –   MINI Owner, Purcellville, VA Jan 6, 2012
  •   4.5
      –   Margaret M., Reston, VA Dec 29, 2011
  •   5.0
      –   Leticia A., Woodbridge, VA Dec 29, 2011
  •   1.0
    "this is a copy of an email that I sent and have no response to. I doubt you will post this to your website. Mr. Wesler, I am most disappointed with our appt on Monday at your dealership. I was not unhappy with the people or the service, they were great, it is your processes. This is a long story, but here goes. On the week of Christmas I came to your dealership to purchase a center armrest for my husbands 2011 Mini Clubman S. I purchased it for 307.95 minus 50.00 from a coupon that you had sent us. I asked at both the parts and service the price for having it installed. In parts they told me it would be 113 (it was about this amount) per hour and it would take 1 1/2 hrs. The service department told me about the same thing, and I made an appt for Monday morning as the armrest was a Christmas present. Thinking the install price was a bit high I went online looking for some quotes and ended up at YOUR website, http://www.shopminiusa.com/PRODUCT/277/ARMREST/?CenterId=23276, where it clearly states Mini Armrest, Installed $339.95. So my first question, after I wonder why it didn't come with the car, is why did no one at the dealership know about this offer and tell me? So on Monday we came in I explained the story to Steve, told him what is on the website and he told me to return the part, I went to parts, returned the armrest, they gave me back 273.35, the amount of the armrest minus the coupon. Had some difficulty getting them to honor the coupon again, but was finally successful. We went back to service and placed the order for them to install an armrest. I then left the dealership after explaining the situation to Parts, their cashier and Steve at service. My husband waited for the car. When I looked at the bill we were charged 307.95 for the armrest, 66.25 for the labor, minus the $50.00 coupon plus tax, which equaled 339.60. According to your website, we should have paid 339.95 minus $50.00 plus tax. This whole process was much more involved than it should have been and the bill was more than it should have been. I would like the difference between what I paid and the actual cost refunded to me in a check, It might be beneficial to train your employees on the items on your website and the prices. Our experience with your dealership prior to this have been good, This waste of time and energy on Monday has left me very angry. I look forward to my refund as soon as possible. Thanks, Jean"   –   James R., Reston, VA Dec 28, 2011
  •   5.0
    "The Service went great! I would not trust my Mini to any other service department!"   –   Jay F., Purcellville, VA Dec 28, 2011
  •   5.0
    "Scheduling an appointment was easy and I was able to bring the car in the next day. Even though the car was in for the day, I was given a loaner which was very helpful because I had to be at the office that day. Steve Walter was professional and was able to answer all my questions."   –   MINI Owner, Ashburn, VA Dec 28, 2011
  •   5.0
      –   Michael D., Leesburg, VA Dec 28, 2011
  •   4.5
    "My service advisor was very attentive and good at keeping me informed of the progress being made."   –   Sheila S., Herndon, VA Dec 27, 2011
  •   5.0
    "We are very happy that Mini replaced the engine since we have had almost constant problems for a very long time."   –   Jill R., Washington, DC Dec 26, 2011
  •   5.0
      –   Melanie H., Waterford, VA Dec 26, 2011
  •   5.0
      –   Kimberly O., Lovettsville, VA Dec 26, 2011
  •   4.0
      –   Gregory H., Ijamsville, MD Dec 23, 2011
  •   5.0
      –   Karl S., Burke, VA Dec 22, 2011
  •   4.5
    "I have had very bad experiences at this dealership before. The last time I brought in my car, they kept it for about 5 weeks. This time I received excellent service. I was very pleased."   –   Jennifer A., Shepherdstown, WV Dec 22, 2011
  •   5.0
    "Service was quick, efficient. Waiting room is very comfortable and pleasant."   –   Cora R., Reston, VA Dec 22, 2011
  •   5.0
      –   Karen T., RICHARDSVILLE, VA Dec 22, 2011
  •   4.5
      –   Michael L., Arlington, VA Dec 22, 2011
  •   5.0
      –   James P., Great Falls, VA Dec 22, 2011
  •   4.5
      –   Barbara F., Vienna, VA Dec 21, 2011
  •   4.5
      –   Heather H., Reston, VA Dec 21, 2011
  •   5.0
    "Shawn Peace is the best service advisor ever! He provides attention to our needs for service in every way possible, and has good follow-up!"   –   Tracy H., Fairfax, VA Dec 21, 2011
  •   5.0
      –   Brian H., Fairfax, VA Dec 20, 2011
  •   5.0
    "Since my next scheduled maintenance would probably come due in another month, the Service Advisor went ahead and had it done while it was in for state inspection, saving me time and money."   –   Michael B., Centreville, VA Dec 20, 2011
  •   5.0
      –   MINI Owner, Leesburg, VA Dec 20, 2011
  •   5.0
    "Top notch experience; they always go above and beyond to make sure our concerns are addressed. We also appreciate receiving a clean car after the service work."   –   Mark M., Bethesda, MD Dec 20, 2011
  •   3.5
      –   Erin F., Germantown, MD Dec 20, 2011
  •   5.0
      –   Patrick H., Clifton, VA Dec 18, 2011
  •   5.0
      –   Kenn W., Oak Hill, VA Dec 18, 2011
  •   4.0
    "I am unable to give a "5" rating this time around because my experience in the showroom waiting for my car to be finished in service was less than "exceptional". All of the seating for customers was taken and I had to ask at the reception desk where I could wait for my car. The receptionist stated that they didn't have anymore customer seating and I explained that I was not interested in standing up for possibly two hours while my car was in service. I had to ask if I could use some of the seating at one of the empty sales desks. Apparently there were lots of people waiting for their cars because there weren't enough loaner cars available that day. Not at all my usual experience with Mini of Sterling service."   –   Nancy P., Reston, VA Dec 16, 2011
  •   4.5
    "Great, attentive, quick service. I came in with a dusty MINI in need of a fog lamp, new oil and some wipers and left with a sparkly, refreshed car with all four eyes focused."   –   Dana V., Middleburg, VA Dec 16, 2011
  •   5.0
      –   Joanna T., , Dec 16, 2011
  •   5.0
      –   Sami A., Vienna, VA Dec 16, 2011
  •   3.0
      –   James W., Purcellville, VA Dec 16, 2011
  •   3.5
    "I brought my MINI in for its yearly service. I anticipated that more would have been done than just an oil change. The maintance reminder on the the MINI was changed to have me come back at 6k miles not 12k, not sure why. Two hours seems like a long time to wait to have only the oil changed."   –   Kenneth B., Centreville, VA Dec 16, 2011
  •   5.0
      –   Maha M., Falls Church, VA Dec 16, 2011
  •   4.5
    "Steve was very helpful and made sure my car was taken car of"   –   Jasmin M., Leesburg, VA Dec 16, 2011
  •   5.0
      –   Sean G., Reston, VA Dec 15, 2011
  •   5.0
      –   Sharon O., Vienna, VA Dec 14, 2011
  •   4.0
      –   Brianna W., Norfolk, VA Dec 14, 2011
  •   5.0
      –   Melisande S., Sterling, VA Dec 13, 2011
  •   5.0
      –   Jeffrey M., Gainesville, VA Dec 13, 2011
  •   5.0
    "Very friendly, efficient and responsive, even when presenting bad news!"   –   MINI Owner, Mclean, VA Dec 13, 2011
  •   4.0
      –   Paul K., Great Falls, VA Dec 13, 2011
  •   5.0
      –   Jennifer U., FALLS CHURCH, VA Dec 12, 2011
  •   4.5
      –   Candy D., Leesburg, VA Dec 11, 2011
  •   5.0
      –   MINI Owner, Herndon, VA Dec 11, 2011
  •   5.0
    "Thoroughly professional, good communications, willingness to do the utmost to make the customer happy."   –   MINI Owner, Washington, VA Dec 11, 2011
  •   4.5
      –   Brian K., Haymarket, VA Dec 11, 2011
  •   5.0
      –   Robyn R., Manassas, VA Dec 10, 2011
  •   5.0
      –   Brian C., Leesburg, VA Dec 10, 2011
  •   5.0
      –   Nicholai F., Reston, VA Dec 10, 2011
  •   5.0
      –   Steve T., Great Falls, VA Dec 7, 2011
  •   5.0
      –   Yousuf A., Centreville, VA Dec 6, 2011
  •   4.5
    "Great job ! Sean in the Mini service department was very helpful. Thank you."   –   Robert B., Bristow, VA Dec 4, 2011
  •   4.5
      –   Russell C., Hagerstown, MD Dec 3, 2011
  •   5.0
      –   Ammanda R., Centreville, VA Dec 3, 2011
  •   4.5
      –   Kai L., Arlington, VA Dec 2, 2011
  •   5.0
      –   MINI Owner, Potomac, MD Dec 1, 2011
  •   3.0
      –   MINI Owner, Ashburn, VA Nov 30, 2011
  •   4.0
      –   Prashanth B., Herndon, VA Nov 27, 2011
  •   4.5
      –   John C., Vienna, VA Nov 27, 2011
  •   5.0
      –   MINI Owner, Alexandria, VA Nov 26, 2011
  •   5.0
    "Great service. Great service advisor."   –   John S., Berryville, VA Nov 26, 2011
  •   5.0
      –   Mike L., Sterling, VA Nov 25, 2011
  •   5.0
      –   Tomoki T., Vienna, VA Nov 25, 2011
  •   5.0
      –   Edward G., Leesburg, VA Nov 25, 2011
  •   5.0
      –   Ian B., Round Hill, VA Nov 23, 2011
  •   4.5
      –   MINI Owner, Sterling, VA Nov 23, 2011
  •   5.0
    "I take pride in my car, and the minute I arrive at MINI of Sterling it feels as though everyone from the SA to the guy demonstrating the coffee machine shares my passion. The attention to detail that my '06 MINI gets from its service visits at MINI of Sterling makes it just that much easier keep the passion going."   –   Kevin L., Chantilly, VA Nov 22, 2011
  •   4.0
      –   MINI Owner, Ashburn, VA Nov 22, 2011
  •   3.0
      –   MINI Owner, Reston, VA Nov 22, 2011
  •   5.0
    "Shawn in service was extremely helpful and responsive, making it an easy and pleasant.expreience to bring the car in for service."   –   Julia C., Shepherdstown, WV Nov 22, 2011
  •   4.5
      –   Lindsay I., Leesburg, VA Nov 22, 2011
  •   5.0
      –   Judy M., Manassas, VA Nov 21, 2011
  •   4.5
      –   MINI Owner, Leesburg, VA Nov 21, 2011
  •   5.0
      –   MINI Owner, FAIRFAX, VA Nov 21, 2011
MINI of Sterling 21826 Pacific Blvd Sterling , VA 20166 Sales: (571) 434-1944